Privacy Policy Horti-innovations B.V.
About our privacy policy
Horti-Innovations cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided to it by Horti-Innovations B.V. and Horti-Innovations International B.V., hereinafter referred to as Horti-Innovations.
The effective date for the validity of these conditions is 08-09-2022, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions
this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.
About the data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.
Webshop software:
Magento
Our webshop is developed with Magento software and is completely under our own management. Magento uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.
Web hosting
Hipex B.V.
We purchase web hosting services from Hipex B.V. Hipex B.V. does not process personal data on our behalf.
Email and mailing lists:
Microsoft Outlook, Gmail, Webreus B.V.
We use the services of Microsoft Outlook, Gmail and Webreus B.V. for our regular business e-mail traffic.
These parties have taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data.
Microsoft, Gmail and Webreus B.V. do not have access to our mailbox and we treat all our e-mail traffic confidentially.
Payment processors:
Mollie B.V.
For the handling of part of the payments in our webshop, we use mollie's platform.
Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number.
Mollie has taken appropriate technical and organizational measures to protect your personal data.
Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context.
All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties.
Mollie does not store your data longer than is permitted by law.
Reviews:
Google
We collect reviews via the Google platform. If you leave a review via Google, you are obliged to provide your name, place of residence and e-mail address.
Google shares this information with us so that we can link the review to your order.
Google also publishes your name and place of residence on its own website.
In some cases, Google may contact you to provide an explanation of your review.
In the event that we invite you to leave a review, we will share your name and email address with Google.
They only use this information for the purpose of inviting you to leave a review.
Google has taken appropriate technical and organisational measures to protect your personal data.
Shipping and logistics:
ShopsUnited B.V.
If you place an order with us, it is our job to have your package delivered to you.
We use the services of ShopsUnited B.V. to carry out the deliveries.
It is therefore necessary that we share your name, address and residence details with ShopsUnited B.V.
ShopsUnited B.V. only uses this information for the purpose of executing the agreement.
In the event that ShopsUnited B.V. engages subcontractors, they will also make your data available to these parties.
Invoicing and accounting:
Exact
For our records of our administration and accounting, we use the services of Exact.
We share your name, address and residence details and details relating to your order.
This data is used to administer sales invoices.
Your personal data will be transmitted and stored protected.
Exact is obliged to maintain confidentiality and will treat your data confidentially.
Exact does not use your personal data for purposes other than those described above.
Purpose of data processing:
General purpose of the processing.
We only use your data for the benefit of our services.
This means that the purpose of the processing is always directly related to the order you provide.
We do not use your data for (targeted) marketing.
If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission to do so.
Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations.
These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services.
This data (e.g. your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In some cases, Horti-Innovations may be obliged to share your data in connection with government tax or criminal investigations on the basis of a legal obligation.
In such a case, we are obliged to share your data, but we will oppose this within the possibilities offered by law.
Retention periods
We keep your data as long as you are a client of ours.
This means that we keep your customer profile until you indicate that you no longer wish to use our services and indicate that you want to delete your data.
On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs.
Your rights
Under applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, in order to prevent misuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of handled requests, in the event of a forgetting request we administer anonymized data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of access
You always have the right to view the data that we process (or have processed) and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address known to us with an overview of the processors who hold this data
, stating the category under which we have stored this data.
Right of rectification
You always have the right to have the data that we process (or have processed) and that relate to your person or can be traced back to you, adjusted.
You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been adjusted.
Right to restriction of processing
You always have the right to limit the data that we process (or have processed) that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters.
You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to portability
You always have the right to have the data that we process (or have processed) and that relate to your person or that can be traced back to that, carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we
have processed or processed by other processors or third parties on our behalf at the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can no longer be guaranteed.
Right of objection and other rights
In such cases, you have the right to object to the processing of your personal data by or on behalf of Horti-Innovations. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process (or have processed) available to you and then permanently cease the processing.
You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
Third-party cookies.
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, on this page you will always find the most recent version. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.
Contact details:
Horti-Innovations B.V.
Vrij-Harnasch 120 G
2635 BZ Den Hoorn
The Netherlands
T +31174-226500
E info@horti.nl
Contact person for privacy matters:
Peter van Schie
